Work with the Best
If you ask most Frontier employees why they decided to join the company, you're likely to hear the answer, "because of the talented people," near the top of the list. We take pride in hiring the best person for each and every position in the company so our customers get access to the highest-quality products and best possible service. That's why it's no accident that two out of three Frontier customers are "very satisfied" with our service and 92% tell us that their issues get resolved on the first call.
Providing innovative, high-quality products and unsurpassed customer service is just how we do things here. We motivate, challenge and encourage our employees to be their very best, every day – and the right team members can really make a difference in your work experience. When we asked Frontier employees what they liked best about working here, many cited* their coworkers:
- "This is a fun-loving environment. Everyone is easy to get along with, and they listen to you."
- "My bosses are incredible… so respectful, with very high business ethics. And because of that, I like the passion and tempo at which we do things – warp speed!"
- "The people I work with are genuine and dedicated."
- "I think Frontier is a great company which presents many opportunities. I also think my boss is a great person and I really enjoy working for her."
- "Wonderful people, both employees and customers, make this a great place to work."
- "I love to come to work every day because of this team. We all are focused on delighting our customers - and have fun while doing it, too."
- "I enjoy my job and most of my co-workers are like family."
- "We have great local management as well as upper management team. The company is growing… we have a positive work environment, and everyone works together as a team."
- "The people are genuinely interested in the Company and its success."
Hiring the best people requires great leadership, a strong commitment to diversity and a significant investment in our people. Our commitment allows us to fully benefit from the skills of our employees and relate to our customers, communities and shareholders, who represent all different walks of life. We have a collective responsibility to foster an environment where differences are valued and where people who look, talk and think differently can work together productively.
Managers are held accountable for hiring, retaining and maximizing a workforce of diverse thought and backgrounds. We also nurture our culture by ensuring employees are mentored properly for success and investing in an environment where all employees feel valued. Respecting and embracing what makes each of us unique drives our success and challenges us to deliver even better results.
*verbatim comments from an anonymous employee survey conducted in January 2010
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